Using Quick Heal antivirus

Ransomware attacks have been on the ramp for sometime now. Does Quick Heal have any solution to this?

Yes. Quick Heal has Total Ransomware Protection. This protection keeps a backup of your data and will help you restore them in case there is any such attack. It is recommended that you always keep Ransomware Protection turned on.

I have lots of financial data (tally files) on my computer. How can I secure them?

You are advised to always keep Total Ransomware Protection on. This feature regularly keeps a backup of your data including the tally files in an encrypted format. In case of an ransomware attack, you can easily recover all your backed up data.

I created vaults but uninstalled Quick Heal Total Security. How can I access data in the vaults now?

If you have created vaults and want to uninstall Quick Heal Total Security, it is recommended that you remove your data from the vaults before uninstallation.

If you have already uninstalled Quick Heal, you need to reinstall Quick Heal and then import the vaults. Set the access as per your requirement.

My children stream videos online and visit various websites. I am worried if they visit unwanted content.

You should configure Internet Browsing Control in Quick Heal Total Security. You can block any website and videos that you think your children should not visit. Thus you can protect them from visiting unwanted content.

My children spend too much time playing games. How can I restrict them?

You should configure Application Control in Quick Heal Total Security. You can block any application that you want your children should not access.

How is my privacy protected?

Quick Heal recommends you to use Webcam Protection to protect your privacy. Some malwares access the webcam of your computer and capture your photos without your consent. Later, the malware attackers can blackmail you.

My computer is a shared resource and several people attach their devices to my computer. How can I control this?

You can keep Data Theft Protection in Quick Heal Total Security turned on. When you need to share data, you can turn this off temporarily and then turn it on. No unauthorized person can copy data from your computer.

I installed Quick Heal but Screen Locker Protection is not working.

After you install Quick Heal, you must restart your computer. This will resolve the issue.

What is an Emergency CD? How do I create an Emergency CD?

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal antivirus. This will be created with the latest virus signature pattern file used by Quick Heal antivirus on your system.

Operating system compatibility for Emergency CD

<p >To create Quick Heal antivirus Emergency CD, your system should meet the following requirements:
  • Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
  • On Windows XP and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.

Before creating an Emergency Disk, ensure the following:

  • It is recommended that you retain a copy of the extracted package on your computer.
  • If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
  • To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
  • Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.

Creating Emergency Disk

To create an Emergency Disk, follow these steps:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Tools.
  3. Under Cleaning & Restore Tools, click Create Emergency Disk.
  4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
  5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
  6. Provide the extracted package path and click Next.
  7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

    Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

  8. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.

Using Emergency Disk

  1. Insert Emergency Disk in your CD/DVD/USB drive.
  2. Restart your system.
  3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
  4. Restart your system.
While booting the system, I get Quick Heal antivirus Startup Scanner alert. What to do?

If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

However, if you install some software and get a Startup Scanner warning for that software, select "Accept".

I want Quick Heal antivirus to scan my system at every first boot on daily basis. How can I do this?

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Scan Options.
  3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
  4. To define a new scan schedule, click New.
  5. In Scan Name, type a scan name.
  6. Under Scan Frequency, select the following options based on your preferences:
    • Scan Frequency:
      • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
      • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
    • Scan time:
      • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
      • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.

        You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
    • Scan priority.
      • High: Helps you set high scan priority.
      • Low: Helps you set low scan priority. However, this option is selected by default.
  7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
  8. In the Username text box, enter your username and your password in the Password text box.
  9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
  10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
  11. Click Add Folders.
  12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.

    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
  13. On the Configure Scan Schedule screen, click Next.
  14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
  15. Click Close to close the Scan Schedule screen.
Quick Heal antivirus has found a virus but the Repair option is not enabled?

If Quick Heal antivirus detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal antivirus detects a virus in a compressed file, the Repair option is not enabled because Quick Heal antivirus does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal antivirus scanner. Then you may compress the clean files, if required.

Why I'm getting this message "Quick Heal antivirus On-line protection is running in other user's session and is also protecting current user session…."

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal antivirus online protection is already enabled and is protecting the 1st user session and the new session. Although the Quick Heal antivirus Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.