Disable the System Restore option if you are using Windows Me/XP
This will display an windows with two options "browse" and "Scan"
Browse the drive/ Folder you wish to scan
Select the Scan option
This will detect and remove all strains of this worm
Upgrade your copy of Quick Heal using the Quick Heal Update option
Disable/Enable _Restore option on system having Windows ME and Windows XP:
Windows ME and Windows XP utilizes a backup utility that backs up selected files automatically to the C:\_Restore folder. There is no access to delete files kept as backup in _Restore folder.If W32.Klez.H infected file is stored in _Restore folder as a backup file, then in such case Quick Heal will be unable to delete these files.
Below steps will help you how to remove the infected files from the C:\_Restore folder.
System having Windows ME
Disable _Restore option
Double-click System, and then select Performance tab.
Click File System, and then click the Troubleshooting tab.
Check Disable System Restore.
Click OK, and then click Close. Save the setting and restart Windows.
This disables _Restore folder.
Run Quick Heal or killklez.com utility and disinfect your system
Enable _Restore option
Go to Start / Settings / Control Panel.
Double-click System, and then select Performance tab.
Click File System, and then click the Troubleshooting tab.
Check Enable System Restore.
Restart your system.
System having Windows XP
Disable _Restore option
Go to Start - Right-click on My Computer and then select Properties.
Select the "System Restore" tab.
Check "Turn off system restore" or "Turn off system restore on all drives."
Click Apply, and then click OK. - Reboot your system
To enable Windows XP System Restore:
Go to Start.
Right-click on My Computer and then select Properties.
Select the "System Restore" tab.
Uncheck "Turn off system restore" or "Turn off system restore on all drives."
Click Apply, and then click OK
Reboot your system
In case of any query or difficulty in doing the above steps, please feel to write us at support@quickheal.com
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