Renewal FAQ

Why should I renew my copy of Quick Heal?

Once the subscription of your copy of Quick Heal expires, you need to renew it to continue receiving updates against the latest viruses. During renewal, you can renew your copy of Quick Heal for 1 year or 3 years.

What are the benefits of renewing Quick Heal?

The first benefit of renewing your Quick Heal copy is the continuous updates received during the renewed subscription period. These updates provide uninterrupted protection to your system and its data, against the latest viruses and other threats.

Renewal is also a cost-effective solution when compared to purchasing the new product. The renewal code costs lesser than purchasing the new product and still provides uninterrupted protection against the latest and unknown threats and free upgrade to new version.

What are the benefits of renewing Quick Heal before the expiry date?

If you renew your copy of Quick Heal before subscription expiry, you will receive a bonus of two months' additional protection during renewal of subscription.

This scheme is applicable only for Quick Heal AntiVirus Plus 2009/2008, Quick Heal Internet Secuity 2010 and Quick Heal Total Security users.

What do I do to renew my copy of Quick Heal?

To renew your copy of Quick Heal you can purchase the renewal code from your nearest distributor or reseller, or you can purchase your renewal code from the Online Store.

How can I obtain the Product key of Quick Heal?

If you have purchased the box copy of Quick Heal then the Product Key (or Serial Number) will be pasted on the User Guide or inside the box. If you have purchased the software online, then you will find the Product Key in the email confirming the order.

You can also obtain the Product Key along with the Installation Number using the installed Quick Heal software. Just perform the following steps:

  • Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus to open Quick Heal AntiVirus.
  • Click About on the left side of the main window.
  • Click the License Details button
  • The License Details window opens. Note down the Product Key mentioned in the License To: frame

The term Quick Heal AntiVirus in the steps mentioned earlier is a generic term and can be replaced by the respective product you own.

What will be the validity period of Quick Heal upon renewal?

If you purchase a renewal code with validity for 1 Year or 3 Years and renew your copy of Quick Heal before subscription expiry, then you will get subscription validity of 1 Year + 2 Months or 3 Years + 2 Months from the date of subscription expiry. If you renew your copy of Quick Heal after subscription expiry then you will get 1 Year or 3 Year validity from the date of renewal.

Example 1

Mr. John has a copy of Quick Heal AntiVirus Plus that expires on August 10, 2010. He purchases a renewal code on July 10, 2010 and renews his copy of Quick Heal AntiVirus Plus on that day. His new subscription validity is October 10, 2011 (1 Year + 2 Months).

Example 2

Mr. Jack has a copy of Quick Heal AntiVirus Plus that expires on August 10, 2010. He purchases a renewal code on September 10, 2010 and renews his copy of Quick Heal AntiVirus Plus on that day. His new subscription validity is September 10, 2011 (1 Year).

I have a multi-user pack of Quick Heal. Is the pricing same for a multi-user pack?

If you have a multi-user pack of Quick Heal, you will definitely receive a discount for the same. To know more visit your nearest Quick Heal office. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

Will I receive a CD upon renewal?

No, a CD is not provided for renewal. The purchased renewal code will extend the subscription of your copy of Quick Heal. If you wish to upgrade to the latest Quick Heal product during your subscription validity, you can do it free of cost by downloading the Product Upgrade from the Upgrade page.

Can I purchase Renewal code for multi-user pack from Quick Heal website?

Currently, we only offer renewal for single-user pack on our website. If you want to renew your multi-user pack, please contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

Is the 2-month bonus offer applicable for Quick Heal Multi-user pack?

Yes. If you renew your multi-user pack of Quick Heal before the subscription expiry, you will receive the 2-month bonus offer. This offer is not applicable for Quick Heal Admin Console.

Is the bonus offer applicable for Quick Heal Admin Console as well?

The 2-month bonus offer is not applicable for Quick Heal Admin Console. It is only applicable for Quick Heal AntiVirus Plus 2009/2008, Quick Heal Internet Security 2010 and Quick Heal Total Security.

What is validity peroid for renewal, after the subscription has expired?

As per Quick Heal Renewal Policy, if your copy of Quick Heal has expired then you should renew it within six months from the date of expiry.

What is the difference between reactivation and renewal?

If you need to uninstall your copy of Quick Heal for some reasons and re-install it later, then you have to reactivate the software upon installation. This is called as Reactivation. Extending the subscription validity of your copy of Quick Heal by purchasing a renewal code is called as Renewal.

How can I get an additional pack with the renewal? Can I get a discount for the same?

During renewal of your copy of Quick Heal, if you purchase an additional copy of Quick Heal, then you will receive a discount on the purchase of the additional copy. To know more, contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

If I have any queries regarding renewal of Quick Heal, which number do I call?

You can contact Quick Heal Support Center. You can also contact your nearest Quick Heal branch or distributor. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

How do I renew Quick Heal after purchasing the renewal code?

After purchasing the renewal code from the distributor, you need to renew the copy of Quick Heal by performing the following steps:

  • Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus to open Quick Heal AntiVirus.
  • Click About on the left side of the main window.
  • Click the Renew Now button
  • The wizard for Renewal opens. Click Next to continue.
  • Select Yes, I have Internet Connection and click Next
  • Select Renew Subscription and and enter the Product Key (Serial Number), Activation Number and the Renewal Code purchased. Click Next to continue.
  • Click on Browser and open the folder where you have extracted Zip file containing updates.
  • You will receive a message that your copy has been successfully renewed.

The term Quick Heal AntiVirus in the steps mentioned earlier is a generic term and can be replaced by the respective product you own.

What should I do after renewing my subscription from the Quick Heal website?

After renewing your copy of Quick Heal from the Quick Heal website, please perform the following steps to complete the renewal process (ensure that your system is connected to the Internet until the completion of the steps):

  • Click Start -> Program -> Quick Heal AntiVirus -> Quick Heal AntiVirus to open Quick Heal AntiVirus.
  • Click About on the left side of the main window.
  • Click the Renew Now button
  • Click the License Details button.
  • Click Update License Details.
  • A prompt appears. Click Continue This will extend the subscription of your copy of Quick Heal.

The term Quick Heal AntiVirus in the steps mentioned earlier is a generic term and can be replaced by the respective product you own.

What should I do if I am using Quick Heal 2009 or an older version of Quick Heal during renewal?

If you are using Quick Heal 2009 or earlier version then you can freely upgrade to the latest version of Quick Heal by downloading the latest Product Upgrade from the following webpage: updates. After completing the upgrade, use the renewal code purchased to renew the copy of Quick Heal.

I renewed my copy of Quick Heal through Element 5. Who will provide me the renewal code?

Once you make the payment through Element 5, you will receive your renewal code by Element 5 itself, but if you have still not received the same, then kindly mail us at info@quickheal.co.in.

I am using Quick Heal AntiVirus Plus. During renewal from website, which option do I need to select?

Users of Quick Heal 2009 and earlier versions, should select Quick Heal Internet Security if they are using Quick Heal AntiVirus.

I am using Quick Heal AntiVirus Plus and would like to renew it to Quick Heal Total Security. Is this possible during renewal?

If you are using Quick Heal AntiVirus Plus, you cannot renew it to Quick Heal Total Security. We provide an option called migration where users of Quick Heal AntiVirus Plus, can migrate to Quick Heal Total Security. If you need to migrate to Quick Heal Total Security, then you need to contact your nearest Quick Heal branch or distributor. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.


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