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FAQ - Quick Heal Mobile Security for Android and BlackBerry

What are mobile phone requirements to use Quick Heal Mobile Security?
For Android:
To use Quick Heal Mobile Security your mobile phone should have supported Versions and Resolutions of Android as mentioned below.

Supported Versions of Android:

  • Quick Heal Mobile Security supports following versions of Android: 2.1, 2.2, 2.3, 3.0 and 4.0

Supported Resolutions of Android:

Quick Heal Mobile Security supports following resolutions of Android:
  • Small screen - 240x320
  • Normal screen - 320x480
  • Large screen - 480x800
  • Extra-large screen - 600x1024 (Newly added for tablet)


Important: Quick Heal Mobile Security does not support Dual SIM Android mobile devices.

For BlackBerry :
To use Quick Heal Mobile Security your mobile phone should have supported Operating system versions and screen resolutions of Blackberry as mentioned below.

Supported Operating system versions of Blackberry:

  • 5.0.0; 6.0.0; 7.0.0; 7.1

Supported screen resolutions of Blackberry:

  • 320x240; 360x480; 480x360; 640x480
How to check out if your device has Android Mobile OS (For Android only)?
Please refer following link http://www.quickheal.com/steps_android_os
How to Install and Activate Quick Heal Mobile Security?
Download and Install Quick Heal Mobile Security for Android:

You can download the installer from the following website either from your device or from a PC. If you have downloaded the installer on your PC, copy the file to your Android device.

http://www.quickheal.com/qhms

If you have installer (.apk) file on your mobile, you can easily install Quick Heal Mobile Security on your Android device.

To install Quick Heal Mobile Security, follow these steps:

  1. From the device, tap installer (.apk) file to continue with the installation.
  2. A consent screen to proceed with installation appears. Tap Install to continue.
  3. Quick Heal Mobile Security is installed and the Application installed screen is displayed with Open and Done buttons.
  4. Quick Heal icon is displayed in All apps.
  5. Tap the Quick Heal Mobile Security icon to open the application.
  6. After the License agreement screen is displayed, tap I Agree to proceed to the Activation screen.
Download and Install Quick Heal Mobile Security on BlackBerry:

You can download and install Quick Heal Mobile Security from the following website on your BlackBerry mobile.

http://www.quickheal.com/qhms

To install Quick Heal Mobile Security on your BlackBerry mobile, follow these steps:

  1. Open the link mentioned above in the Browser of your BlackBerry mobile.
  2. Tap Download.
  3. Quick Heal Mobile Security gets installed on your mobile successfully and License Agreement is displayed on the screen.
  4. Tap I Agree to proceed to the Activation screen.

Note: The Registration process of Quick Heal Mobile Security on Android and BlackBerry devices are similar which are described as follows.

Registration:

You need to register it to use all the features and to get technical support (and to get latest updates regularly for Android only). You can register Quick Heal Mobile Security in any of the following ways:

Registration through Internet:

If your Android or BlackBerry mobile is connected to the Internet, then you can register Quick Heal Mobile Security in the following ways:

  1. Tap Activate.The Activate License screen appears.
  2. Select the Using Internet option.
  3. Enter 20-digit valid product key in the Enter Product Key text box.
  4. Tap Next.
  5. Enter relevant information in the User Name, Mobile Number, Email Address, Confirm Email Address text boxes.
  6. Tap Submit.
  7. Quick Heal Mobile Security is registered successfully. The expiry date of your license is displayed.
Registration through SMS:

You are recommended to register Quick Heal Mobile Security through the Internet as it is a faster and easier process. In case your mobile is not connected to the Internet, you can register your product through SMS in the following ways:

  1. Tap Activate.The Activate License screen appears.
  2. Select the Using SMS option.
  3. Enter 20-digit valid product key in the Enter Product Key text box.
  4. Tap Next.
  5. A number appears in the Registration Centre field by default.
  6. Enter relevant information in the User Name, Email Address, Confirm Email Address text boxes.
  7. Tap Submit.

In Android, a notification about the registration status is displayed in the notification bar of the mobile.

While in BlackBerry, a notification about the registration status is sent to the Messages in the mobile.

Note: Registration through SMS will cost the user as per the subscriber's SMS charges.

Why do I need to register Quick Heal Mobile Security?
You need to register Quick Heal Mobile Security so that you can use all the features. Only registered user get the Technical Support facility and the latest updates regularly (for Android only).
How do I register my copy of Quick Heal Mobile Security?

Quick Heal Mobile Security has a simple registration procedure. There are two ways in which you can register:

Registration through Internet

If your Android or BlackBerry mobile is connected to the Internet, then you can register Quick Heal Mobile Security in the following ways:


  1. Tap Activate.The Activate License screen appears.
  2. Select the Using Internet option.
  3. Enter 20-digit valid product key in the Enter Product Key text box.
  4. Tap Next.
  5. Enter relevant information in the User Name, Mobile Number, Email Address, Confirm Email Address text boxes.
  6. Tap Submit.
  7. Quick Heal Mobile Security is registered successfully. The expiry date of your license is displayed.
Registration through SMS

You are recommended to register Quick Heal Mobile Security through the Internet as it is a faster and easier process. In case your mobile is not connected to the Internet, you can register your product through SMS in the following ways:


  1. Tap Activate.The Activate License screen appears.
  2. Select the Using SMS option.
  3. Enter 20-digit valid product key in the Enter Product Key text box.
  4. Tap Next.
  5. A number appears in the Registration Centre field by default.
  6. Enter relevant information in the User Name, Email Address, Confirm Email Address text boxes.
  7. Tap Submit.

In Android, a notification about the registration status is displayed in the notification bar of the mobile.

While in BlackBerry, a notification about the registration status is sent to the Messages in the mobile.

Note: Registration through SMS will cost the user as per the subscriber's SMS charges.

Where do I find my License details?
You can find License details in the about screen of Quick Heal Mobile Security. To get the License details, please perform the following steps:

For Android:
  1. Open Quick Heal Mobile Security application.
  2. On the application Dashboard, tap on the device Menu button.
  3. Tap on the Help button.
  4. Tap on About option.

For BlackBerry:
  1. Open Quick Heal Mobile Security application.
  2. In the menu option, tap Help.
  3. Tap on About option.
When should I renew my copy?
For Android:
Once the subscription of your copy of Quick Heal Mobile Security expires, you need to renew it to continue receiving updates against the latest viruses.
For BlackBerry:
If your license has expired, you cannot use some features of Quick Heal Mobile Security. To avoid this, we strongly recommend that you renew your license before it expires.
When should I reactivate my copy?

You can use Quick Heal Mobile Security on your same device in case for some reason you have deactivated it from your device. All you have to do is simply install it on your device and reactivate it using the same product key that you used during registration. There are two ways in which you can reactivate your Quick Heal Mobile Security:

  • Reactivation using Internet
  • Reactivation using SMS

Reactivation through Internet

  1. Tap Activate. The Activate License screen appears.
  2. Select the Using Internet option.
  3. Enter 20-digit valid product key in the Enter Product Key text box.
  4. Tap Next.
  5. Enter relevant information in the User Name, Mobile Number, Email Address, Confirm Email Address text boxes.
  6. Tap Submit.
  7. Quick Heal Mobile Security is registered successfully. The expiry date of your license is displayed.
Reactivation through SMS

  1. Tap Activate. The Activate License screen appears.
  2. Select the Using Internet option.
  3. Enter 20-digit valid product key in the Enter Product Key text box.
  4. Tap Next.
  5. A number appears in the Registration Centre field by default.
  6. Enter relevant information in the User Name, Email Address, Confirm Email Address text boxes.
  7. Tap Submit button.

In Android, a notification about the registration status is displayed in the notification bar of the mobile.

While in BlackBerry, a notification about the registration status is sent to the Messages in the mobile.

When should I deactivate my copy?

You may need to uninstall Quick Heal Mobile Security from your device. To do so, you need to deactivate it first. You can reactivate it on the same device using the same product key. There are two ways in which you can deactivate Quick Heal Mobile Security:

  • Deactivation using Internet
  • Deactivation using SMS

Deactivation using Internet

If you wish to Deactivate Quick Heal Mobile Security using Internet, please perform the following steps:

  1. On the application Dashboard, Tap on the device Menu button.(For Android only)
  2. Select Help option from the Menu options.
  3. Tap on Deactivation option.
  4. When to deactivate Quick Heal Mobile Security screen appears. Tap on Next button.
  5. Select radio button Using Internet.
  6. Tap on Deactivate button.
Deactivation using SMS

If you wish to Deactivate Quick Heal Mobile Security using SMS, please perform the following steps:

  1. On the application Dashboard, Tap on the device Menu button. (For Android only)
  2. Select Help option from the Menu options.
  3. Tap on Deactivation option.
  4. When to deactivate Quick Heal Mobile Security screen appears. Tap on Next button.
  5. Select radio button Using SMS.
  6. Tap on Deactivate button.
How to remove any virus from an already installed application (for Android only)?

You will have to initiate Full Scan on your Android mobile to scan all the installed applications for any existing virus. You have an option to skip or uninstall the application in case any threat is found.

How do I manually scan my mobile for virus?

You can initiate a full scan or a Scan Memory Card to scan your mobile for any threat

If you wish to scan your mobile phone, please perform the following steps:

  1. On the application Dashboard, Tap device Menu button. (For Android only)
  2. Select Scan option from the Menu options.
  3. Tap Full Scan / Scan Memory Card to begin the scan.
  4. On completion of the scan, Tap View Detail to see report in case any threat is found. If no virus is found, No Threat Found message is displayed.
  5. In case any infection is found in already installed application, then you need to take action to resolve it. Tap Resolve Now button and select the application. Choose either Skip or Uninstall options. (For Android only)
What is Call Block?

Call Block feature of Quick Heal Mobile Security allows you to block all unwanted calls from your Contacts or Non–Contacts. To block calls from any contacts or non-contacts, you will have to add the contact or non-contact number to the black list. To block calls from all non-contacts, you will have to simply enable the option Block Calls from Non-Contacts while you enable the Call Block feature.

Can I block calls from a number but get SMS from the same?

Yes, you can block calls from a number but get SMS from the same number. For that you will have to enable call block and enter the number in the black list. However, uncheck Add to SMS Black List option to receive messages.

What does the Anti-Theft feature do?
Quick Heal Mobile Security's Anti-Theft feature protects your mobile when it is lost or stolen. It allows you to lock down the device making it useless for someone else to use it. It also helps you to Block phone on SIM change, remotely wipe data and get device location.
What is a black list?

In case you wish to block calls and SMS from certain numbers, you need to list them. This list is called as a black list. Calls or messages from these numbers will be blocked.

Can I block calls and SMS from any specific contact numbers?
Yes, you can block calls and SMS from any contact number. However, you will have to enter contact in black list first if you want to block calls and SMS from those contact numbers.
Can I block calls and SMS from non-contacts?
Yes, you can block calls and SMS from non- contacts. To block calls and SMS from non-contacts, you will have to simply enable the option of Block Calls from Non-Contacts and Block SMS from Non-Contacts.
How can I block my mobile remotely?
You can block your mobile remotely in case it is lost or stolen. This will prevent any confidential data from being misused. Just send the following message from any mobile to your mobile.
  • BLOCK antitheft_secret_code
How to unblock my blocked mobile?

If your mobile phone gets blocked due to SIM change or remote lock, then you can unblock it by performing the following steps:

  1. On the mobile screen, tap Unblock.
  2. Enter the Secret Code in the Secret Code text box that you set while configuring Anti-Theft.
  3. Tap Submit.
How can I unblock my phone if I forgot my secret code?
Unblock Using Forgot Code option
  1. On the mobile screen, tap Unblock.
  2. Tap Forgot Code?
  3. Enter answers to the security questions.
  4. Tab Submit.
  5. Change Secret Code screen appears.
  6. Enter New Secret Code and Confirm Secret Code.
  7. Tap Save.
Unblock using recovery code option
  1. On the mobile screen, tap Unblock.
  2. Tap Unlock using recovery code.
  3. Tap the link that appears to obtain recovery code.
  4. Enter the Product Key and Email Address that you used during activation.
  5. A recovery code is sent to your email ID. Enter the recovery code in the text box on the Unblock Phone screen.
  6. Tab Submit.
  7. Enter a new secret code in the Secret Code text box and re-enter the same secret code in the Confirm Secret Code text box to confirm.
  8. Tap Next.
  9. Select your questions and answers in the Choose Questions and Answers text boxes respectively.
  10. Tap Save.
How will I unblock my mobile if I forgot the answers to security questions?

In case you forgot the answers to security questions, you can still unblock the device and reset the security questions by performing the following steps:

  1. On the mobile screen, tap Unblock.
  2. Tap Forgot Code?
  3. Enter any invalid answers to the security questions. Tap Submit.
  4. Tap Forgot Answers?
  5. Tap the link that appears to obtain recovery code.
  6. Enter the Product Key and Email Address that you used during activation.
  7. Enter the recovery code in the text box on the Unblock Phone screen.
  8. Tap Submit.
  9. Enter a new secret code in the Secret Code text box and re-enter the same secret code in the Confirm Secret Code to confirm.
  10. Tap Next.
  11. Choose Questions and Answers.
  12. Tap Save.
How to uninstall Quick Heal Mobile Security?

Uninstalling Quick Heal Mobile Security exposes your mobile and your valuable data to virus threats. However, in case you need to remove Quick Heal Mobile Security, you must first deactivate it. When you reinstall Quick Heal Mobile Security later on same device, you can re-activate it without much hassle.

For Android:
  1. Go to Android phone settings and open Applications.
  2. Open Manage Applications.
  3. Tap on Quick Heal Mobile Security.
  4. Tap Uninstall.
  5. A prompt asks you Uninstall Application.
  6. Tap Uninstall.
  7. After Uninstallation is complete, Finished message is displayed.
  8. Tap OK.
For BlackBerry:
  1. Go to Quick Heal Mobile Security.
  2. Tap menu key on your BlackBerry phone.
  3. Select Delete in the menu.
    A confirmation message appears.
  4. Click Delete.
    After uninstallation is complete, the "Deletion will occur when handheld is restarted. Restart now?" message appears.
  5. Click Yes.
    After your mobile is restarted, Quick Heal Mobile Security is removed successfully.
How do I get technical support?

Quick Heal provides extensive technical support for registered users of Quick Heal Mobile Security. Support menu item provides you with technical support details. Support screen directs you to Email support and Telephonic Support.

  1. FAQ - Frequently Asked Questions offers answers to the most common queries related to Quick Heal Mobile Security.
  2. Web Support - This is Online Technical Support and allows you to submit your queries and issues
  3. Contact Us – You can send an email query or make use of phone support and talk to the support team about your issues and queries.

Email Support - You can mail your queries and issues to support@quickheal.com.

Phone Support - Quick Heal Technologies Pvt. Ltd. also provides technical support between 9:30 AM and 9:30 PM IST.

  • Quick Heal users can call +91 - 9272233000
  • Quick Heal users in India can also call the Toll Free support number 18002333733.

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© 2013 Quick Heal Technologies (P) Ltd.

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© 2013 Quick Heal Technologies (P) Ltd.

Privacy Policy • Legal Notices