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    FAQ - Quick Heal Mobile Security

    What are the system requirements for mobile phone to use Quick Heal Mobile Security?
    To use Quick Heal Mobile Security, your mobile phone should have the following supported versions and resolutions of Android:
    Supported Versions:
    • 2.3. 3.0, 4.0, and later.
    Supported Resolutions:
    Quick Heal Mobile Security supports the following screen resolutions of Android:
    • Small screen – 240 x 320
    • Normal screen – 320 x 480
    • Large screen – 480 x 800
    • Extra-large screen – 600 x 1024 (Newly added for tablet)
    How to check if my device has Android mobile OS?
    Please refer to the following link:
    How to install and activate Quick Heal Mobile Security?
    Download and install Quick Heal Mobile Security on Android
    You can download the installer from the following website either from your device or from a PC. If you have downloaded the installer on your PC, copy the file to your Android device.
    If you have the installer (.apk) file on your mobile, you can easily install Quick Heal Mobile Security on your Android device.
    1. If you have downloaded the installer file from the website directly to the device, tap the installer file (.apk). If you have downloaded the installer file to your computer (PC), copy the installer file to the device. On the device, tap the installer file (.apk). A screen appears requesting for your consent to proceed with installation.
    2. Tap Install. Upon successful installation of Quick Heal Mobile Security, two buttons Open and Done appear.
      Tap Done to finish installation. The Quick Heal app is added to the All apps list on your device.
    3. To open the application, go to All apps and tap the Quick Heal Mobile Security icon.
      A license agreement screen appears. 'Allow to collect app statistics' is selected by default. This helps in sending analytics data to Quick Heal for the purpose of research. If you do not wish to send the analytics data, deselect this option.
    4. Tap I Agree.
    Registering Quick Heal Mobile Security on your Android mobile
    To register Quick Heal Mobile Security, follow these steps:
    1. Go to All apps on your device and tap the Quick Heal Mobile Security icon in the applications list.
      The license agreement appears. 'Allow to collect app statistics' is selected by default. This helps in sending the analytics data to Quick Heal for the purpose of research. If you do not wish to send the analytics data, deselect this option.
    2. Tap I Agree.
    3. You are redirected to the Activation screen where you would have to register your product. If your device is not connected to the Internet, a screen with the option Try with SMS appears that helps you activate your product through SMS. However, if there is no SIM present in the mobile, a message that your mobile is not connected to the Internet appears.
    4. Configure the following steps:
    Step 1: Enter User Details
    1. Type Name, Email ID, and Confirm Email ID.
      Note: If you have configured your Google account on your device, the Google email ID is displayed in the Email ID field. However, you can change the email ID if required.
    2. Tap Next.

    Step 2: Set Password
    1. Type your password and then confirm the password.
    2. Tap Next.

    Step 3: Set Up to 3 Alternate Contacts
    1. Enter contact name or number.
    2. Tap the plus sign to save the contacts.
      Note: You can add up to three contacts. Repeat the same steps to add multiple contacts.
      Enable the 'Uninstallation Protection' option if you want to secure your Quick Heal app from being removed by any unauthorized user. However, in case of licensed version, this option is selected by default (a recommended option).
    3. Tap Next.
      Note: If you have enabled the 'Uninstallation Protection' option, you are redirected to Activate device administrator (ADA) screen where you can activate the ADA.

    Step 4: Verify Your Phone Number
    1. Enter your country name and a valid mobile number.
      Ensure that you enter the same mobile number that you are using in the device currently. An SMS will be sent to your number to authenticate it.
      Note: If you are activating the Quick Heal app through SMS, this step will not be required.
    2. Tap Activate.
      Upon authentication of your mobile number, a successful message is displayed. As soon as your app is activated, it starts scanning every app on your device automatically.

    NOTE:
    • Currently, registration and reactivation through SMS is available only in India.
    • Mobile numbers listed in the National Do Not Call Registry (DND) list may or may not be able to register, re-activate, or deactivate through SMS depending on the Indian government's current telephone regulatory policies.
    Registration via SMS
    You are recommended to register Quick Heal Mobile Security through the Internet as it is a faster and easier process. In case your mobile is not connected to the Internet, you can register your product via SMS in the following ways:
    1. Tap Activate. The Activate License screen appears.
    2. Select Using SMS.
    3. Enter 20-digit valid product key in the Enter Product Key text box.
    4. Tap Next. A number appears in the Registration Centre field by default.
    5. Enter relevant information in the User Name, Email Address, and Confirm Email Address text boxes.
    6. Tap Submit.
      A notification about the registration status is sent as an SMS to your mobile.
    Note: Registration via SMS will cost the user as per the subscriber's SMS charges.
    Where do I find my license details?
    You can find the license details in the About screen of your Quick Heal Mobile Security. To get the license details, follow these steps:
    1. Open Quick Heal Mobile Security.
    2. Tap Menu and then tap About Product.
    When should I renew my license copy?
    Your license of Quick Heal Mobile Security is FREE. You do not have to renew the license.
    When should I reactivate my license copy?
    Re-activation of Quick Heal Mobile Security ensures that you use the product for the entire license period. You may need to re-activate your product if you have removed it from your device in scenarios where you format your device or you change your device.
    Re-activation of Quick Heal Mobile Security using the same product key is possible only with the same mobile number on any mobile device.
    To re-active the product, follow the same steps that are used for activation.
    How to remove an application installed on my device that contains malicious content?
    To remove a malicious application, run Quick Scan or Custom Scan (Scan Device > Quick Scan or Custom Scan) on your mobile device. You may also schedule a virus scan at a time that is convenient for you. Quick Heal Mobile Security scans applications installed on your device for all possible virus infections. If any threat is found, take an appropriate action such as Skip or Uninstall the application.
    How do I manually scan my mobile for virus?
    Run either Quick Scan or Custom Scan in Scan Device to scan your mobile for any threat. To scan your mobile device, follow these steps:
    1. Open Quick Heal Mobile Security.
    2. On Dashboard, tap Scan Device.
    3. Tap either Quick Scan or Custom Scanfrom:
      • Quick Scan
      • Custom Scan
      • Schedule Scan
    Is there a way to block calls from unknown or unwanted numbers?
    Yes, with the advanced Call & Message Filter, you can block unknown or unwanted calls. To block calls, you need to add the contact number to the Blocked Numbers List.
    Can I block calls from a certain number but continue getting SMS from the same number?
    Yes, you can block calls from a certain number but continue getting SMS from the same number. While entering a contact to the Add to Blocked Numbers List, you can select either or both the options, 'Block Call' and 'Block Messages' as required.
    Can I block calls and SMS from a contact number from my phone book?
    Yes, you can block calls and SMS from a contact number present in your phone book. Simply enter such contacts in the Blacklist while configuring Call & Message Filter.
    Can I block calls and SMS from a contact number which is not in my phone book?
    Yes, you can do so by simply typing the contact number while configuring Call & Message Filter.
    I get unnecessary calls from numbers that begin with certain series. Can I block numbers with such series?
    Yes, you can block numbers belonging to a certain series. You can do this with the help of the Custom option while setting Call & Message Filter.
    Note that all numbers belonging to the blocked series will be barred from calling you.
    At times I get unexpected international calls and SMSs. Can I block international callers with Quick Heal Mobile Security?
    Yes, you can block international calls from unknown numbers by configuring International Calls in Set Privacy. You can also block international SMS through Set Privacy > Call & Message Filter.
    I cannot differentiate between 'Fully Blocked' category and 'Partially Blocked' category. Any clue?
    In 'Fully Blocked' category, all telemarketing calls and SMSs will be blocked. In 'Partially blocked' category, it blocks all telemarketing calls but blocks SMSs based on selected categories.
    My number is already registered with TRAI but I still get unwanted telemarketing calls. What should I do now?
    You can raise a complaint against such callers by using Report a Number option from the feature Register with TRAI.
    If I am in danger or an emergency, what help does your Quick Heal Mobile Security provide for security?
    The Personal Security feature of Quick Heal Mobile Security can help you in times of emergency.
    Press your phone's power button 3-5 times to activate Emergency Mode. As soon as Emergency Mode is activated, the Personal Security feature starts sending an SOS message (or panic message) and your current location to the numbers you have configured during the time of registration. Your Facebook and Twitter status will also get updated with an SOS message.
    What things should I ensure to get my location correctly when I am in danger or an emergency?
    You should ensure that you have turned the Location Access service ON.
    Can I change the numbers to which the panic message is sent when in danger or emergency later?
    Yes, you can change the numbers to which you want to send the panic message. To do this, you will have to update the alternate contacts in Anti-theft option.
    Why should I always keep Anti-theft enabled?
    The Anti-theft feature of Quick Heal Mobile Security protects the data in your mobile when it is lost or stolen. It enables you to lock the device making it useless for someone else. It also helps you block your phone on SIM change, remotely wipe its data, and trace the device's location.
    I've lost my mobile device. Is it possible that I can block my mobile remotely?
    Yes, you can remotely block your mobile device if it gets lost or stolen. Simply send the following message from any mobile to the lost mobile.
    BLOCK antitheft-password (For example – BLOCK XXXXXXXXXX)
    When I lost my mobile device, I blocked it. Now I have got it back. Is it possible that I can unblock my blocked mobile?
    Yes, you can do so by sending the following message from any mobile to the lost mobile.
    UNBLOCK antitheft-password (For example – UNBLOCK XXXXXXXXXX)
    I want to unblock my phone but I have forgotten my password. How can I do this?
    If you have forgotten your password, you can reset it. To reset your password, follow these steps:
    1. Tap Forgot Password.
    2. The Get Temporary Password screen appears.
      It includes a description about how to reset your password. A temporary password will be sent to your alternate mobile number(s). You can also reset the password through Quick Heal RDM. Its URL is shown on the screen.Note: Carrier charges may apply.
    3. Tap Yes.
    4. Check the message in your alternate mobile number(s). Insert the temporary password on your device screen. The Reset Password screen appears.
    5. Type a new password and then retype it in the Confirm Password field.
    6. Tap Submit.
    I use multiple SIMs to avoid roaming charges. Can I change SIMs without getting my mobile blocked as it is so for Quick Heal mobile security?
    Quick Heal Mobile Security has a feature in Anti-theft that blocks your mobile device if its SIM is changed. However, if you use a dual-SIM device or multiple SIM cards, you can create a Trusted SIMs list. You can add up to 50 SIMs to the Trusted SIMs list, so that you can change SIM as and when required without getting your device blocked.
    Each time I run a virus scan of my mobile, all the folders, files, and apps are scanned. This takes too much time. Is it possible that the folders, files, and apps that have once been scanned should be avoided from scanning again?
    Yes, you can exclude the folders, files, and apps that have been scanned once before from being scanned again. To do so, set Apps Excluded from Scan and Folders Excluded from Scan while configuring the Scan feature. Here you can add files, folders and apps you do not wish to scan again.
    1. Open Quick Heal Mobile Security.
    2. Tap the main menu and then tap Settings
    3. Tap Scanand set the following:
      • Apps Excluded from Scan: Helps you exclude apps from being scanned. You are recommended to exclude only such apps that you trust. This helps you reduce memory consumption.
      • Folders Excluded from Scan: Helps you exclude folders to be scanned. You are recommended to exclude only such folders where you have placed trusted files. This helps you reduce memory consumption.
    I use multiple mobile devices. I want to control them from a single platform. Is it possible with Quick Heal Mobile Security?
    Yes, if you own multiple mobile devices and want to ensure that adequate security settings are applied on all of them, you can make use of the Quick Heal Remote Device Management (RDM) portal.
    Quick Heal RDM is a cloud-based portal and allows you to control and manage multiple devices remotely with a single account.
    To avail this facility:
    1. Create a Quick Heal RDM account at https://mydevice.quickheal.com/rsvc/login
    2. Add your devices to the Quick Heal RDM portal.
    I have installed Quick Heal on my mobile. How can I ensure that no unauthorized person uninstalls it?
    To secure your Quick Heal app from being removed by any unauthorized user, turn Uninstallation Protection ON. It is recommended that you always keep this option enabled. If your device is lost or stolen, no one can remove the app from your device. This will help you lock, track your device and wipe its data too.
    How to uninstall Quick Heal Mobile Security?
    Uninstalling Quick Heal Mobile Security exposes your mobile and your valuable data to virus threats, loss and theft. However, if you wish to remove it from your device, follow these steps:
    1. Open Quick Heal Mobile Security.
    2. Tap the main menu and then tap Uninstall Quick Heal. A confirmation screen appears.
    3. Tap OK.
    4. Type your ppassword for authentication and tap Submit.
      Your license is first deactivated and then you are further asked to confirm the uninstallation. If you cancel uninstallation, your product will be deactivated but not removed from your device.
      If you access the Quick Heal app later, you will have to activate it first.
      If your device is not connected to Internet, you will be asked to proceed via SMS.
    How do I get Technical Support?
    On your device, please follow the steps mentioned below :
    1. Open Quick Heal Mobile Security for Android.
    2. Tap the main menu.
    3. Tap Online Help, FAQ, or Contact Us from the options available.
    For other support-related queries:
    1. You can post your queries on our Official Forum
    2. You can call us on +91-927-22-33-000 between 8:00 AM to 10:00 PM IST (India Standard Time) between Monday to Saturday.
     
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    FAQ - Quick Heal Total Security for Android

    What is a computer virus?
    A computer virus is a malicious piece of code or program, which is written intentionally for the destruction of data or malfunctioning of mobile devices. It doesn't have its own entity. It has two prominent features such as execution and replication.
    What are the malicious programs/viruses that may affect mobile devices?
    There are two types of malicious programs that affect mobile devices:
    Worm: This kind of virus is transmitted via SMS or MMS.
    Trojan: This kind of virus appears to be an executable file or application, which can cause considerable harm to the device.
    What are the system requirements for mobile phone to use Quick Heal Total Security?
    To use Quick Heal Total Security, your mobile phone should have the following supported versions and resolutions of Android:
    Supported versions:
    • 2.3, 3.0, 4.0, and later.
    Supported screen resolutions:
    • Small screen – 240 x 320
    • Normal screen – 320 x 480
    • Large screen – 480 x 800
    • Extra-large screen – 600 x 1024 (Newly added for tablet)
    How to check if my device has Android mobile OS?
    Please refer to the following link:
    How to install and activate Quick Heal Total Security?
    Downloading and installing Quick Heal Total Security on Android
    Download the installer from the following link either from your device or from a PC:
    To download the installer, a 20-digit valid Product Key of Quick Heal Total Security is required.
    To install Quick Heal Total Security, follow these steps:
    1. If you have downloaded the installer file from the website directly to the device, tap the installer file (.apk). If you have downloaded the installer file to your computer (PC), copy the installer file to the device. On the device, tap the installer file (.apk). A screen appears requesting for your consent to proceed with installation.
    2. Tap Install. Upon successful installation of Quick Heal Total Security, two buttons Open and Done appear.
      Tap Done to finish installation. The Quick Heal app is added to the All apps list on your device.
    3. To open the application, go to All apps and tap the Quick Heal Total Security icon.
      A license agreement screen appears. 'Allow to collect app statistics' is selected by default. This helps in sending analytics data to Quick Heal for the purpose of research. If you do not wish to send the analytics data, deselect this option.
    4. Tap I Agree. You are redirected to the Activation screen where you need to register your product.
    You can register Quick Heal Total Security in the following ways:
    Registering licensed version
    To register a licensed product, follow these steps:
    1. Go to All apps on your device and tap the Quick Heal Total Security icon.
      The license agreement appears. 'Allow to collect app statistics' is selected by default. This helps in sending analytics data to Quick Heal for the purpose of research. If you do not wish to send the analytics data, deselect this option.
    2. Tap I Agree.
      You are redirected to the Activation screen where you would have to register your product. If your device is not connected to the Internet, a screen with the option Try with SMS appears that helps you activate your product through SMS. However, if there is no SIM present in the device, a message that your device is not connected to the Internet appears.
    3. Enter your 20-digit product key.
      You can get the product key in the following places:
      • If you have purchased a Quick Heal Total Security for Android product box, you will find the product key printed on a card inside the box.
      • It is sent to your email address if you have purchased it online.
      Note: If you have not purchased a license yet, you can buy it by visiting our website. A link to our website is displayed.
    4. Tap Next and then follow these steps:
    Step 1: Enter User Details
    1. Type Name, Email ID, and Confirm Email ID.
      If you have configured your Google account on your device, the Google email address is displayed in the Email ID field. However, you can change the email address if required.
    2. Tap Next.
    Step 2: Set Password
    1. Type a new password and then confirm the password.
    2. Tap Next.
    Step 3: Set Up to 3 Alternate Contacts
    1. Enter contact name or number.
    2. Tap the plus sign to save the contact.
      You can add up to three contacts. Repeat the same steps to add multiple contacts. Enable the 'Uninstallation Protection' option if you want to secure your Quick Heal app from being removed by any unauthorized user. However, in case of a licensed version, this option is selected by default. (A recommended option).
    3. Tap Next.
      Note: If you have enabled the Uninstallation Protection option, you are redirected to Activate device administrator (ADA) screen where you can activate the ADA.
    Step 4: Verify Your Phone Number
    1. Enter your country name and a valid mobile number.
      Ensure that you enter the same mobile number that you are using in the device currently. An SMS will be sent to your number to authenticate it.
      Note: If you are activating the Quick Heal app through SMS, this step will not be required.
    2. Tap Activate.
      Upon authentication of your mobile number, a successful message is displayed. Expiry date of the license is also displayed.
      As soon as your app is activated, it starts scanning every app on your device automatically.
    Note:
    • Currently registration, re-activation, and renewal through SMS are available only to users based in India.
    • Mobile numbers listed in the National Do Not Call Registry (DND) list may or may not be able to register, re-activate, deactivate, or renew through SMS depending on the Indian government's current telephone regulatory policies.
    Registering Free Trial
    1. Tap the Quick Heal Total Security icon in the applications list.
      The license agreement appears. 'Allow to collect app statistics' is selected by default. This helps in sending the analytics data to Quick Heal for the purpose of research. If you do not wish to send the analytics data, deselect this option.
    2. Tap I Agree.
      If your device is not connected to the Internet, a screen with the option Try with SMS appears that helps you activate your product through SMS. However, if there is no SIM present in the device, a message that your device is not connected to the Internet appears.
      To proceed further, go through all the four steps as described under Registering licensed version in the preceding section.
    Why do I need to register Quick Heal Total Security?
    You need to register your license of Quick Heal Total Security to avail the benefits of all its features, receive technical support, and latest updates regularly without any interruption.
    Where do I find my license details?
    The license details are available in the About screen of Quick Heal Total Security. To get the license details, follow these steps:
    1. Open Quick Heal Total Security.
    2. Tap Menu and then tap About Product.
    When should I renew my license copy?
    Once your license expires, you cannot use some key features such as Call Block, SMS Block, and Web Security. You won't receive security updates against new viruses, and take or restore the backup of your data. It is advisable that you renew your license on time to continue using these features without any interruption.
    When should I re-activate my license copy?
    Re-activation of Quick Heal Total Security ensures that you use the product for the entire license period. You may need to re-activate your product if you have removed it from your device in scenarios where you format your device or you change your device.
    Re-activation of Quick Heal Total Security using the same product key is possible only with the same mobile number on any mobile device.
    Re-activating licensed version
    To re-activate the license of your Quick Heal Total Security, follow these steps:
    1. Go to All apps on your device and tap the Quick Heal Total Security icon.
      The license agreement appears. 'Allow to collect app statistics' is selected by default. This helps in sending analytics data to Quick Heal for the purpose of research. If you do not wish to send the analytics data, deselect this option.
    2. Tap I Agree.
      The License Activation screen is displayed. If your device is not connected to the Internet, a screen with the option Try with SMS appears that helps you activate your product through SMS. However, if there is no SIM present in the device, a message that your device is not connected to the Internet appears.
    3. Enter your 20-digit product key.
      You can get the product key in the following places:
      • If you have purchased a Quick Heal Total Security for Android product box, you will find the product key printed on a card inside the box.
      • It is sent to your email address if you have purchased it online.
      Note: If you have not purchased a license yet, you can buy it by visiting our website. A link to our website is displayed.
    4. Tap Next and then follow these steps:
      Step 1: Set Password
      1. Type your password and then confirm the password.
      2. Tap Next.
      Step 2: Set Up to 3 Alternate Contacts
      1. Enter contact name or number.
      2. Tap the plus sign to save the contact.
        You can add up to three contacts. Repeat the same steps to add multiple contacts.Enable the 'Uninstallation Protection' option if you want to secure the Quick Heal app from being removed by any unauthorized user. However in case of licensed version, this option is selected by default (a recommended option).
    5. Tap Next.
      Note: If you have enabled the Uninstallation Protection option, you are redirected to Activate device administrator (ADA) screen where you can activate the ADA.
      Your license is re-activated successfully. Expiry date of the license is also displayed.
      As soon as your app is activated, it starts scanning every app on your device automatically.
      NOTE:.
      • Currently, registration, re-activation, and renewal through SMS are available only to users based in India.
      • Mobile numbers listed in the National Do Not Call Registry (DND) list may or may not be able to register, re-activate, deactivate, or renew through SMS depending on the Indian government's current telephone regulatory policies.
    Re-activating trial copy
    You can use the free trial copy for the entire trial period. You can re-activate it as many times as you prefer during that period. To know about how to re-activate your copy, see Re-activating Licensed Version in the preceding section.
    However, for using the product even after the trial period, you need to renew it by purchasing a license.
    How to remove an application installed on my device which contains malicious content?
    To remove an application that contains malicious content, run Quick Scan or Custom Scan (Scan Device > Quick Scan or Custom Scan) on your mobile device. You may also schedule a virus scan at a time that is convenient for you. Quick Heal Total Security for Android scans applications installed on your device for all possible virus infections. If any threat is found, take an appropriate action such as Skip or Uninstall the application.
    How do I manually scan my mobile for virus?
    Run either Quick Scan or Custom Scan in Scan Device to scan your mobile for any threat. To scan your mobile device, follow these steps:
    1. Open Quick Heal Total Security.
    2. On Dashboard, tap Scan Device.
    3. Tap either Quick Scan or Custom Scanfrom:
      • Quick Scan
      • Custom Scan
      • Schedule Scan
    Is there a way to block calls from unknown or unwanted numbers?
    Yes, with the advanced Call & Message Filter, you can block unknown or unwanted calls. To block calls, you need to add the contact number to the Blocked Numbers List.
    Can I block calls from a certain number but continue getting SMS from the same number?
    Yes, you can block calls from a number but continue getting SMS from the same number. While entering a contact to the Add to Blocked Numbers List, you can select either or both the options, 'Block Call' and 'Block Messages' as required.
    Can I block calls and SMS from a contact number from my phone book?
    Yes, you can block calls and SMS from a contact number present in your phone book. Simply enter such contacts in the blacklist while configuring Call & Message Filter.
    Can I block calls and SMS from a contact number which is not in my phone book?
    Yes, you can do so by simply typing the contact number while configuring Call & Message Filter.
    I get unnecessary calls from numbers that begin with certain series. Can I block numbers with such series?
    Yes, you can block numbers belonging to a certain series. You can do this with the help of the Custom option while setting Call & Message Filter.
    At times I get unexpected international calls and SMSs. Can I block international callers with Quick Heal Total Security for Android?
    Yes, you can block international calls from unknown numbers by configuring International Calls in Set Privacy. You can also block international SMS through Set Privacy > Call & Message Filter.
    I cannot differentiate between 'Fully Blocked' category and 'Partially Blocked' category. Any clue?
    In 'Fully Blocked' category, all telemarketing calls and SMSs will be blocked. In 'Partially blocked' category, it blocks all telemarketing calls but blocks SMSs based on selected categories.
    My number is already registered with TRAI but I still get unwanted telemarketing calls. What should I do now?
    You can raise a complaint against such callers by using Report a Number option from the feature Register with TRAI.
    If I am in danger or an emergency, what help does your Quick Heal Total Security for Android provide for security?
    The Personal Security feature of Quick Heal Total Security can help you in times of emergency.
    Press your phone's power button 3-5 times to activate Emergency Mode. As soon as Emergency Mode is activated, Personal Security starts sending an SOS message (or panic message) and your current location to the numbers you have configured during the time of registration. Your Facebook and Twitter status will also get updated with an SOS message.
    What things should I ensure to get my location correctly when I am in danger or an emergency?
    You should ensure that you have turned the Location Access service ON.
    Can I change the numbers to which the panic message is sent when in danger or emergency later?
    Yes, you can change the numbers to which you want to send the panic message. To do this, you will have to update the alternate contacts in Anti-theft option.
    Why should I always keep Anti-theft enabled?
    The Anti-theft feature of Quick Heal Total Security protects the data in your mobile when it is lost or stolen. It enables you to lock the device making it useless for someone else. It also helps you block your phone on SIM change, remotely wipe its data, and trace the device's location.
    I've lost my mobile device. Is it possible that I can block my mobile remotely?
    Yes, you can remotely block your mobile device if it gets lost or stolen. Simply send the following message from any mobile to the lost mobile.
    BLOCK antitheft-password (For example – BLOCK XXXXXXXXXX)
    When I lost my mobile device, I blocked it. Now I have got it back. Is it possible that I can unblock my blocked mobile?
    Yes, you can do so by sending the following message from any mobile to the lost mobile.
    UNBLOCK antitheft-password (For example – UNBLOCK XXXXXXXXXX)
    I want to unblock my phone but I have forgotten my password. How can I do this?
    If you have forgotten your password, you can reset it. To reset your password, follow these steps:
    1. Tap Forgot Password.
    2. The Get Temporary Passwordscreen appears.
      1. It includes a description about how to reset your password. A temporary password will be sent to your alternate mobile number(s). You can also reset the password through Quick Heal RDM. Its URL is shown on the screen.
      2. Note: Carrier charges may apply.
    3. Tap Yes.
    4. Check the message in your alternate mobile number(s). Insert the temporary password on your device screen. The Reset Password screen appears.
    5. Type a new password and then retype it in the Confirm Password field.
    6. Tap Submit.
    What is the difference between automatic and manual backup?
    In Automatic Backup, you can schedule an automatic backup of your data from your device to cloud at a defined time.
    In Manual Backup, you can back up your data whenever required, irrespective of whether Automatic Backup is turned ON or OFF.
    What types of data can be backed up?
    You can back up data such as contact numbers, calendar events, messages (SMS), pictures, music, and video files.
    Can I take the backup locally on SD card?
    No.
    How can I secure my mobile from malicious websites?
    Browsing Protection in Quick Heal Total Security secures the browsing environment on your mobile. It blocks access to websites that contain virus, Trojans, spyware, and other malware. Keep Browsing Protection ON if you often visit websites.
    Does Quick Heal Total Security protect me from phishing attacks?
    Yes, Quick Heal's phishing protection helps you block fraudulent websites that try to steal your personal information. Always keep Phishing Protection ON, if you access websites where you enter any personal or banking information.
    I have applied various security settings but I am not sure if they are optimum. Is there a way I can understand if my device needs more security?
    Yes, Security Adviser helps you check security vulnerabilities present on your device. If your device needs better security, it highlights so. You can enhance the security settings to stop such vulnerabilities.
    Security Adviser highlights vulnerabilities related to the following:
    • Account and Sync
    • Bluetooth
    • Device Memory Encryption
    • Hotspot and Tethering
    • Quick Heal Anti-theft
    • Quick Heal Background Scan
    • Screen Lock
    • Unknown App Resources
    • USB Debugging, Wi-Fi
    To enhance security settings, follow these steps:
    1. Open Quick Heal Total Security.
    2. On Dashboard, tap Scan Device.
    3. Tap Security Adviser.
    4. Under Security Adviser, the security settings are displayed under following categories.
      Risk Settings: Security settings that are vulnerable are listed here.
      Secure Settings: Security settings that are secure are listed here. The security settings that are listed under Risk Settings include a setting icon next to them. You can increase the security level by tapping this icon. Doing so will redirect you to the respective security features where you can configure them.
    I use various apps such as gaming apps, social networking apps, and banking apps on my mobile device. I know some of these apps collect private information such as my user credentials, contacts, social security number, and passwords even without notifying me. But I don't know exactly which apps collect such information. Is there a way I can detect such apps?
    Yes, Privacy Adviser helps you detect such apps. It also notifies you about apps that send SMS, call premium numbers or access the Internet without your knowledge.
    You can monitor apps with permissions that may violate your privacy. You can uninstall such apps in the following way:
    1. Open Quick Heal Total Security.
    2. On Dashboard, tap Scan Device.
    3. Tap Privacy Adviser.
    The applications are displayed with the permissions they use.
    To view the permissions that an app uses, tap the application. If you find that an app uses any crucial information, you can uninstall such an app by tapping the Uninstall button.
    I have a mobile device which is also used by my family members. Can I make contacts and messages private so that other members cannot see them?
    Yes, the Privacy Protection feature in Set Privacy helps you maintain private contacts and secure call logs and messages from/to those contacts. However, please note that backup cannot be taken of private contacts.
    Can I restore my private contacts along with the SMS after the expiry of my license copy?
    Yes, you can do so by tapping the minus icon against the desired private contact under the Privacy Protection feature.
    Although I have blocked website categories for my kids, I want them to access certain websites that fall in the blocked categories. Is it possible to allow access to such specific websites?
    Yes, it is possible to access specific websites that come under the blocked categories. For this, you need to enter such websites in the 'Allow Access' list while configuring the Parental Control feature.
    I have blocked certain unwanted websites for my children. I still want to check if they have tried to access the blocked websites?
    You can check this by reviewing the reports under Web Security.
    1. Open Quick Heal Total Security.
    2. On Dashboard, go to Menu > Activity.
    3. On the Activity log screen, tap the filter icon and then tap Web Security.
    I use multiple SIMs to avoid roaming charges. Can I change SIMs without getting my mobile blocked as it is so for Quick Heal Total Security for Android?
    Quick Heal Total Security has a feature in Anti-theft that blocks your mobile device if its SIM is changed. However, if you use a dual-SIM device or multiple SIM cards, you can create a Trusted SIMs list. You can add up to 50 SIMs to the Trusted SIMs list, so that you can change SIM as and when required without getting your device blocked.
    Every time I run a virus scan of my mobile, all the folders, files, and apps are scanned. This takes too much time. Is it possible to avoid scanning of folders, files, and apps that have once been scanned before?
    Yes, you can exclude the folders, files, and apps that have been scanned once before from being scanned again. To do so, set Apps Excluded from Scan and Folders Excluded from Scan while configuring the Scan feature. Here you can add files, folders and apps you do not wish to scan again.
    1. Open Quick Heal Total Security.
    2. Tap the main menu and then tap Settings
    3. Tap Scan and set the following:
    4. Apps Excluded from Scan: Helps you exclude apps from being scanned. You are recommended to exclude only such apps that you trust. This helps you reduce memory consumption.
    5. Folders Excluded from Scan: Helps you exclude folders to be scanned. You are recommended to exclude only such folders where you have placed trusted files. This helps you reduce memory consumption.
    I have configured various settings in Optimize Device for performance monitoring. Now I want to check its performance. How is it possible?
    Use Performance Summary in Optimize Device to check your device's performance. You can set Power Saving mode and kill running apps to speed up its efficiency.
    I prefer limited network usage on my mobile. How can I ensure this?
    You can enable Network Usage in Optimize Device. It helps you manage all the networks available on the device and control data usage limit.
    I use multiple mobile devices. I want to control them from a single platform. Is it possible with Quick Heal Total Security?
    Yes, if you own multiple mobile devices and want to ensure that adequate security settings are applied on all of them, you can make use of the Quick Heal Remote Device Management (RDM) portal.
    Quick Heal RDM is a cloud-based portal and allows you to control and manage multiple devices remotely with a single account.
    To avail this facility:
    1. Create a Quick Heal RDM account at https://mydevice.quickheal.com/rsvc/login
    2. Add your devices to the Quick Heal RDM portal.
    I save crucial data on my mobile and delete them as and when required. But, I still worry if the deleted data can be retrieved by a hacker. How can I ensure that my data is removed permanently?
    If you want to delete crucial and valuable data permanently, use the Secure Deletion method:
    1. Open Quick Heal Total Security.
    2. On Dashboard, tap Secure Data.
    3. Tap Delete Personal Data.
    4. Select the data that you want to delete.
    5. Select the Deletion Method and then tap Delete.
    The Secure Deletion method includes:
    • Recommended (One Pass Algorithm)
    • Secure Method (Multipass Algorithm)
    • Most Secure Method (DoD Algorithm)
    I have installed Quick Heal on my mobile. How can I ensure that no unauthorized person uninstalls it?
    To secure your Quick Heal app from being removed by any unauthorized user, turn Uninstallation Protection ON. It is recommended that you always keep this feature enabled. If your device is lost or stolen, no one can remove the app from your device. This will help you lock, track your device and wipe its data too.
    How to uninstall Quick Heal Total Security?
    Uninstalling Quick Heal Total Security exposes your mobile and your valuable data to virus threats. However, in case you need to remove Quick Heal Total Security, follow these steps.
    To uninstall Quick Heal Total Security, follow these steps:
    1. Open Quick Heal Total Security.
    2. Tap the main menu and then tap Uninstall Quick Heal. A confirmation screen appears.
    3. Tap OK.
    4. Type your password for authentication and tap Submit.
    5. Your license is first deactivated and then you are further asked to confirm the uninstallation. If you cancel uninstallation, your product will be deactivated but not removed from your device.
      If you access the Quick Heal app later, you will have to activate it first.
    How do I get Technical Support?
    Quick Heal provides extensive technical support for registered users of Quick Heal Total Security. The Support menu item provides you with the technical support details. The support screen directs you to a page where you can get online Help, FAQ, and support contacts.
    Support contacts:
    1. You can write to us at support@quickheal.com
    2. You can call us on +91-927-22-33-000 between 8:00 AM to 10:00 PM IST (India Standard Time) between Monday to Saturday.
    3. Quick Heal users in India can also call our Toll Free support number 1800-2333-733.
    For more details on technical support, follow these steps:
    1. Open Quick Heal Total Security for Android.
    2. Tap the main menu.
    3. Tap Online Help, FAQ, or Contact Us from the options available.

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